Privacy and Cookie Policy


This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

In Finnish: | Rekisteriseloste | Toimitusehdot |

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

Delivery Terms


The webshop products are sold by Craftsmanworks, VAT-number FI26065873. We reserve us the rights to change prices on products and shipping. Webshop sells products to customers.

The webshop opening hours and delivery times

From the webshop it is possible to order 24h/d, 7 days a week. The orders will be processed weekdays and weekends. Delivery time normally inside EU-area is 2-8 days, depending of the product availability, delivery address and payment, but it can be longer.

Agreement between Craftsmanworks and the customer

Trade agreement between Craftsmanworks and the customer will take form when an e-mail message has been sent to the customer where the customers order is confirmed. The products are ordered mainly through the webshop shopping basket over internet on the address Craftsmanworks has the right to approve or reject the order. The customer is committed to current trade agreements in connection to every order. We will send an order confirmation through e-mail to the customer where it shows following:

order number
our account number
the invoice total amount

On the webshop site, the customer can through his user account, check the ordering content.

Delivery method, delivery time and shipping costs

We deliver products weekdays and weekends. The shipping costs are visible in the webshop shopping basket as price and costs together. The shipping costs also contains packing costs. If ships the order in several parts, the customer will be only charged for the shipping costs for the first delivery.


Products that are sold have a valid warranty according to terms the manufacturer has given the seller. Warranty covers only manufacturing faults. Any faulty usage what is affected by user is not covered with warranty, like using product in wet condition, faulty connections, crash damages or just usage without proper caution or knowledge.

Transport damages

If the product is damaged during transportation, should the recipients do a note in the waybill and inform about the damages to the transport personnel. Otherwise recipient will accept the shipment as is.

Product return

Within 14 days from the shipping, the customer has exchange- or return rights. The return right concerns only products in unopened and re-sealable original packages. The customer has to agree with the seller about the return before returning the product with e-mail info() If the return depends on mistake from our side or wrong product, then we will fully compensate the products including shipping costs.

The seller has no obligation to compensate other either direct or indirect damages or costs. We do not receive returns that exceeds 14 days from the shipping date. When a return is accepted, will the payment be returned immediately to that of the customer given account number. Customer will be charge of the costs of the product return.

Payment and payment terms

Products are sold from and products and shipping cost will be paid in connection with ordering.


We accept payment with PAYPAL or BANK TRANSFER.

We ship the products as soon as the payment is registered on our account. We do not deliver products on COD. The payment is transferred into bank account IBAN FI02 3636 3010 7785 38 or our paypal account, according to the information on the order confirmation. We deal with the order weekdays and weekends when the payment is done. If the payment is prepayment through bank transfer, we are keeping a 5 day reservation after which the order is cancelled if the payment is undone.


We reserve the right to chance the delivery terms. The customer should before ordering be familiar with the current delivery terms. We do not accept cancellations of the orders, so be sure what you are ordering.

17th March 2018 v1